After Sales Help: Video Guides and Q&As
We care about our customers, even after their pool install is completed. That’s why we have created this client care section to answer some of your top questions and give you peace of mind.
How to Operate a Leisure Pool/Spa Combo
Is my Pool Leaking??
Salt Chlorination System Errors
How to Clean your Filters
How to operate your pool
How to use your Heater
How to vacuum your pool
Yes! We are a Hayward Exclusive Professional which gives you a 3 year warranty on your pump, heater, filter (not cartridges) and salt chlorination systems. To file a warranty claim with hayward you will need your invoice provided by us during install and the serial number from the equipment that needs repair. For heater warranty, please visit their website and request a technician. For pump, salt Chlorinator and other please email them and give them the info they request.
We are strictly a pool construction company, however we work closely with, and highly recommend Pristine Pools. They can help you with all your opening/closing, and winter cover needs. You can call them on 905-706-4703. Tell them Leisure Pools Durham sent you!
This can be caused by a variety of situations. First change the batteries in your remote. Second check that the GFI plug that your light receiver is hooked into has power. You may need to hit the reset button. Call an electrician if unsure on how to do this. DO NOT open any live wire covers. Third could be that your remote has disconnected from the receiver. To reprogram, turn all the power to the receiver off. Turn the power back on and within 5 secs press the + button above the “s” and it will reconnect.
In this situation your heater isn’t getting enough water running through it to safely heat the water without damage occurring to the heater. In other words the water is being restricted, blocked, or there isn’t enough. First check your water level in the pool. It should be an inch from the top of the skimmer opening. Second check your skimmer basket for debris, empty if needed. Third check the basket in your pump, clean if needed. Lastly its time to clean your filters. This is the most common cause of this problem. You can find more help with your heaters by watching our video “Pool Heater and Errors”.
Yes, there is! You can visit it here.
There is a simple solution to this issue, and it is part of the system’s basic maintenance. Please refer to the manual or the instructions inside the door of the computer. Follow the chart and instructions. You can also watch our video called “Salt Cell Operation and Errors”
Yes. First the installation of the project will have less delays. Second when it comes time for any warranty repairs of the project the liability falls to one installer.
YES, of course we will. We refer to this kind of install as a “Pool Only Installation”
